Privacy Policy — How zoya999 Collects, Uses & Protects Your Data

This Privacy Policy ("Policy") is published by zoya999 ("we", "us", "our", "the Platform") and applies to all users ("you", "your", "Player") who access or use the zoya999 website at zoya999.bet and any associated mobile applications or services. By creating a zoya999 account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein.

zoya999 is committed to handling personal data responsibly, maintaining its confidentiality, and using it only for the purposes described in this Policy. We apply technical and organisational security measures to safeguard your information against unauthorised access, accidental loss, or destruction. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy.

Information We Collect

When you interact with zoya999, we collect personal information from you in several ways. The categories of data we collect, and the circumstances under which each category is gathered, are detailed below.

Information You Provide Directly

When you register for a zoya999 account, you provide us with information that is necessary to set up your account and verify your identity. This includes:

• Full legal name as it appears on your government-issued identification document.
• Date of birth — collected to verify that you meet the 18+ age requirement.
• Residential address, including district, division, and postcode.
• Email address and mobile phone number (used for account communications and two-factor authentication).
• Username and encrypted password credentials.
• Payment information including your bKash, Nagad, Rocket, or Upay mobile wallet number, or bank account details where applicable.
• Identity verification documents such as your National Identity Card (NID), passport, or driver's licence, submitted during the KYC (Know Your Customer) process.
• Any information you provide when contacting our customer support team via live chat or email.

Information Collected Automatically

When you access the zoya999 platform, we automatically collect certain technical data about your device and browsing session. This includes:

• IP address and approximate geographic location derived from that IP address.
• Device type, operating system, browser type and version.
• Pages visited on the Platform, time spent on each page, and navigation path through the site.
• Game session data including games played, bet amounts, win/loss outcomes, and session duration.
• Referral source — the URL or marketing channel that directed you to zoya999.
• Cookie identifiers and similar tracking technologies (see the Cookies section below).

Information From Third Parties

We may receive information about you from trusted third-party sources in the following circumstances:

• Identity verification and fraud screening partners who help us confirm the authenticity of KYC documents.
• Payment processors (bKash, Nagad, Dutch-Bangla Bank, City Bank, BRAC Bank) who confirm transaction status.
• Game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi) who report game session outcomes for bet settlement purposes.
• Responsible gambling databases, where you have opted in to self-exclusion registries that we are required to check.

Data Categories Summary

How We Use Your Information

zoya999 uses the personal information we collect for a range of purposes, each of which is grounded in a legitimate basis. The primary purposes for which we process your data are set out below.

Providing and Managing Your Account

We use your identity and contact data to create and administer your zoya999 player account, authenticate your identity when you log in, process your deposits and withdrawals, settle bets, and award bonuses to which you are entitled. Without this data, we cannot provide you with access to the Platform's real-money services.

Identity Verification and Fraud Prevention

In accordance with responsible gaming and anti-money laundering best practices, we use identity and financial data to verify your age (18+ requirement), confirm that you are who you say you are, screen for duplicate or fraudulent accounts, and monitor transaction patterns for signs of financial crime. This processing is necessary for legal compliance and to protect other players and the integrity of the Platform.

Customer Support

When you contact our 24/7 English-language support team — whether via live chat within the Platform or by email at support at zoya999.bet — we use the information you provide and your account history to resolve your query as efficiently and accurately as possible. Support interactions are logged and may be reviewed for quality assurance and training purposes.

Responsible Gaming Monitoring

We use your usage and gameplay data to monitor for patterns that may indicate problem gambling behaviour, such as significantly increased deposit frequency, extended session durations, or repeated requests to remove self-imposed limits. Where such patterns are detected, zoya999 may proactively reach out to offer responsible gaming resources. Full details of our responsible gaming tools are set out in our Responsible Gaming policy.

Marketing and Promotions

With your consent, we may use your contact information to send you details of promotions, bonus offers, seasonal campaigns (such as Eid bonuses, Pohela Boishakh free spins, and BPL season prize pools), and other zoya999 news. You may withdraw your consent to marketing communications at any time by contacting our support team or using the opt-out mechanism provided in any marketing message. Withdrawing marketing consent does not affect our ability to send you essential transactional or account communications.

Platform Improvement and Analytics

We use aggregated and anonymised technical and usage data to analyse how players use the Platform, identify popular games and features, detect and fix technical issues, and improve the overall user experience. Where analytics data is anonymised, it cannot be traced back to an individual player.

Sharing Your Information

zoya999 does not sell, trade, or rent your personal data to third parties for their own marketing purposes. We may, however, share your information with a limited number of trusted parties in the following circumstances:

Service Providers and Technology Partners

We share data with third-party service providers who support the operation of the Platform under strict contractual obligations. These include:

• Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) — to process deposits and withdrawals on your behalf.
• KYC and identity verification providers — to authenticate your identity documents and perform age verification checks.
• Game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi) — who receive session identifiers necessary to deliver games to your account and record outcomes for settlement.
• Fraud prevention and AML screening services — who help us detect and prevent financial crime on the Platform.
• Cloud infrastructure and hosting providers — who store and process Platform data in secure, access-controlled data centre environments.
• Customer support platforms — used by our 24/7 support team to manage and respond to player queries.

All third-party service providers who receive personal data from zoya999 are bound by data processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to us.

Legal and Regulatory Disclosures

We may be required to disclose personal data in response to a valid legal demand — for example, a court order, a direction from a regulatory authority, or a law enforcement request made under applicable Bangladeshi law. In such cases, zoya999 will disclose only the minimum data required to satisfy the legal obligation and will, where permitted by law, notify you that such a disclosure has been made.

Business Transfers

In the event that zoya999 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer and the identity of the new data controller prior to your data being subject to a different privacy policy.

Cookies & Tracking Technologies

zoya999 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and understand how players interact with our services. This section explains what cookies we use and how you can manage them.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and remember information about your session or preferences. Cookies do not contain executable code and cannot access other data stored on your device.

Types of Cookies We Use

Managing Your Cookie Preferences

You can manage or disable cookies at any time through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete cookies after each session. Please note that disabling strictly necessary cookies will prevent you from logging in to your zoya999 account and will significantly impair the Platform's functionality.

For guidance on managing cookies in specific browsers, please refer to your browser's official help documentation. Disabling analytics or marketing cookies will not affect your ability to access or use the Platform.

Data Security & Retention

Security Measures

zoya999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive data fields including payment information and identity documents.
• Role-based access controls ensuring that only authorised personnel can access specific categories of player data.
• Regular penetration testing and vulnerability assessments of our Platform infrastructure.
• Two-factor authentication (2FA) available to all players and mandatory for staff accounts.
• Continuous monitoring and intrusion detection systems that alert our security team to anomalous access patterns.

Data Retention

zoya999 retains your personal data for as long as your account remains active and for a defined period after account closure, in order to meet legal, regulatory, audit, and dispute resolution obligations. Specific retention periods by data category are as follows:

• Account and identity data: Retained for the duration of the account and for a minimum of 5 years after account closure, in line with standard AML record-keeping requirements.
• Transaction and financial records: Retained for a minimum of 5 years following the transaction date.
• Customer support communications: Retained for 2 years from the date of the last interaction.
• Marketing consent records: Retained for 3 years from the date of the most recent interaction or until consent is withdrawn, whichever is earlier.
• Technical and analytics data: Retained in anonymised form for up to 24 months for performance analysis purposes.

When personal data is no longer required for the purpose for which it was collected and any applicable retention period has expired, zoya999 will securely delete or anonymise that data.

Your Rights Over Your Data

As a zoya999 player, you have a number of rights in relation to the personal data we hold about you. These rights are described below along with guidance on how to exercise them.

To exercise any of your data rights, please contact our support team via live chat in-platform or by emailing support at zoya999.bet. We will acknowledge your request within 5 business days and provide a full response within 30 calendar days. In complex cases, we may extend this period by a further 30 days and will notify you accordingly.

We may need to verify your identity before processing a data rights request to ensure that personal information is not disclosed to an unauthorised person. You will not be charged a fee for exercising your rights in the ordinary course. However, if a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee.

Third-Party Services & Links

The zoya999 Platform integrates with third-party game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi to deliver casino and live dealer content to players. When you launch a game provided by one of these studios, your game session data is processed by that provider's own systems in accordance with their own privacy policies. zoya999 is not responsible for the data practices of third-party game providers beyond the contractual obligations described in the Data Sharing section of this Policy.

Similarly, when you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank, your transaction is processed by that payment provider and subject to their own privacy policy and terms of service. zoya999 receives only the confirmation of transaction success or failure and does not store full payment credentials on its own systems.

Updates to This Policy

zoya999 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this Policy, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect. The effective date at the top of this Policy will be updated accordingly.

We encourage you to review this Privacy Policy periodically so that you remain informed about how zoya999 collects and uses your personal information. Your continued use of the Platform following notification of any changes constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or complaints about this Privacy Policy or about how zoya999 handles your personal data, please contact our 24/7 support team via live chat in-platform or by emailing support at zoya999.bet. We take all privacy enquiries seriously and aim to respond to every email within 24 hours.

This Privacy Policy was last reviewed and updated in January 2026. It supersedes all prior versions. If you are reading a cached or printed version, please visit zoya999.bet/privacy-policy to confirm you are reading the current version.